0

Order Issues

Makalu e-Traders is an outdoor sportswear manufacturing and retailer company based in Kathmandu, Nepal. The company deals Trekking Equipment, Mountaineering Gears and other products and also provides Trekking and Mountaineering gears for renting.

For payment, we accept Cash on Delivery, Debit and Credit card, online payment gateway (eSewa, QPay, Khalti) and bank transfer.

We deliver all the products within 1-7 days in Nepal based on distance and within 4 weeks around the world after payment. Once we get your order, we will process your order send you a confirmation email.

Minimum order amount is NRs. 1500 in Nepal and US$ 100 for other country. Shipping cost will be extra charge.

Delivery

The shipping charge of the product is based on the order amount and location to be delivered.

We deliver all the products within 1-7 days in Nepal based on distance and within 4 weeks around the world after payment. Once we get your order, we will process your order send you a confirmation email.

We will send you regular updates about the status of your order via email. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number here.

Returns & Refunds

We accept returns/replacements only with their original packaging and unused conditions. In the case of the item being defective, size mismatch, missing accessories or wrong delivery, we will provide free returns and replacements. In the case of dissatisfied with the product you receive, a reprocessing fee equivalent to the delivery amount will be applicable on the product amount. For exchanges, additional delivery charges will be applied. We accept refunds through online banking only. In other cases, you can either opt for an exchange or drop by our office at Thamel, Kathmandu to get the refund.

The product once sold and delivered in foreign country will not be returned and refund.