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Terms & Conditions

Last Update: November 29th, 2020

The following TERMS AND CONDITIONS OF USE AGREEMENT (hereafter “Terms”) governs your use of our Website www.makaluetraders.com (hereafter “Website”). It is vitally important that you read the Terms carefully, as your use of the Website will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the Website (hereafter “services”).

Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the Website(s) or the services provided by Company through its Website(s).

This website is owned by Makalu e-Traders & Manufacturing Pvt. Ltd. (hereafter “Company”), a Company registered in Kathmandu, Nepal, whose registered office is at Thamel, Kathmandu.

The following words used in these terms shall have the following meanings:

  • “Personal Information” shall mean all data and information provided by and about user, including e-mail address (es), name, shipping address, credit card, or other payment information, etc.
  • “Company Website” shall mean Websites on which Company provides products and services.
  • “Company User” shall mean all Users of the Company Website(s) and services.
  • “Company Products and Services” shall mean all products and services provided directly by Company.
  • “3rd Parties” include all partners and affiliate Makalu e-Traders & Manufacturing Pvt. Ltd. that are included on, or linked to, the Company Website(s).

Ordering Goods from Us

These terms of sale apply to all goods and services supplied by Makalu e-Traders & Manufacturing Pvt. Ltd. via www.makaluetraders.com. The website is governed by the following terms and conditions;

They do not affect your statutory rights.

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Description and price of goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on www.makaluetraders.com.

Product images are for illustrative purposes only. Although we have made every effort to display colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products. Your products may vary slightly from those images.

Pricing/Payment

Price displayed in www.makaluetraders.com are in Nepali currency (NPR). We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all products pricing without notice. Online Payments can be made by International Credit Cards, PayPal, e-Sewa and we also accept Cash on Delivery.

Payment online

Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorized 3rd Party to intercept the data. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process.

Cancellation

The contract is subject to your right of cancellation. www.makaluetraders.com reserves rights to cancel any order.

Any order placed by you for goods advertised on our website is an offer to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we dispatch the order or send you confirmation by email.

We may refuse at our discretion to accept an order:

  1. If we cannot obtain authorization for your payment;
  2. If you do not provide detail and accurate information about shipping and contact address;
  3. If there has been a pricing or product description error;
  4. If the goods ordered by you are not available;
  5. If we do not deliver to your area.

However, this cancellation right does not apply in the case of goods being opened or tampered with, incase if you have received it. If you wish to cancel your order, please send us an email at [email protected] or call us on our helpline at least 24 hours before the scheduled delivery date/time.

Exchange/Return

Purchased items can be exchanged/returned for any other product of the same value (available on our website) within a period of one week from the date of delivery. However, the following conditions must be met:

  • A copy of the delivery slip must be produced
  • The item must be in its original condition (packaging/labels)

Newsletters

Makalu e-Traders & Manufacturing Pvt. Ltd. may regularly send out a newsletter and/or other informational emails (collectively referred to as “Newsletters”) to all Users. In these newsletters, we may inform you about new offers, services of products. User may choose to unsubscribe from the newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at [email protected].

Liability

The Company may modify, suspend, discontinue or restrict the use of any portion of the Company Website, including the availability of any portion of the content at any time, without notice or liability.

User acknowledges and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Company or any other Website. While we endeavor to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Indemnity

You agree to indemnify, defend and hold harmless the Company, its Website(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys’ fees and court costs) arising from or relating to any allegation regarding:

  1. Your use of the Company Website(s);
  2. The Company’s use of any your content or information, as long as such use is not inconsistent with these Terms;
  3. Information or material provided through your IP address, even if not posted by you;
  4. Any violation of these Terms by you.

 

Termination

This User Agreement is effective unless and until terminated by either you or www.makaluetraders.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. www.makaluetraders.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to www.makaluetraders.com. Upon any termination of the User Agreement by either you or www.makaluetraders.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.